Archive for 'Social Media'

Don’t Burn Bridges

It’s a saying that my dad would always tell to me, and I can remember it from a young age. First I thought it was some way of trying to tell me not to play with matches, but I soon understood and now realise the importance of his advice all those years back (and to [...]

I am Going to be a Loser This Year

That’s right- I am not ashamed to say it- I want to be a loser. I am not talking about the kid in the corner at school or the guy in the office we all know, I am talking about shedding the extra kilos that have somehow moved in with me over the years. And [...]

The Perfect Gift for a Man- Interview with Kerry-Anne

The Perfect Gift for a Man book – interview on Mornings With Kerri-Anne from Tony Hollingsworth on Vimeo.

The Perfect Gift for a Man Book

Following on from some of my previous posts for #Manweek Becoming a Dad and more of a Man and Dealing with the Unexpected. Gavin Heaton and Mark Pollard worked together with myself and around 30 other bloggers to launch The Perfect Gift for a Man – 30 Stories about Reinventing Manhood. The book is available [...]

How to Write Your Firm’s Social Media Policy

With all the rush to create a social media policy for an organisation, often the simple approach is often the best. A recent post over on the FreshNetworks blog gives some good points about how to write a social media policy. If you are in the process of compiling a policy for your organisation (and [...]

Weekly Roundup

Not exactly article from just this week, but definitely some here that are worth a read: Knowledge Management and Social Business Transformation. Guest post by Jenni Beattie from Digital Democracy over on Market Magazine. The fundamentals haven’t changed just the tools and technologies! Post by David Wesson over at his personal blog Digital Culture. Video [...]

Best customer service complaint EVER- United Airlines and the Guitar

For those that haven’t followed the story, this is a great example of using social media and a bit of creativity to get your point across. Dave Carroll and his mates from the Sons of Maxwell band were on their way to Nebraska to perform. To cut a long story short, the baggage handlers on [...]

There is customer service… and then there is CUSTOMER SERVICE.

We have all experienced it. The lazy shop attendant, the rude waiter, the shopkeeper that just doesn’t think his business even needs customers. Our experience with these people and businesses often leave a lasting impression for a variety of reasons. In some cases we actually made a purchase from said business either out of necessity [...]

Weekly Roundup- Hammer Pants, Roundtables and 5 Big Things

Online Community Management Roundtable Sharable content and social brand building Mapping The MR-Sphere: 20 Research Blogs To Follow The 5 Biggest Things I’ve Learned About Using Social Media And for a great laugh from the 80′s, it’s Hammer Pants:

The Conversation Prism

For those that have not seen it yet, the image below is an excellent visual representation of social networks and micro communities. It is a perfect example of just how many sites, platforms, ecosystems, etc.. are out there, and need to be utilised by organisations in a constantly shifting landscape. For more info on the [...]